A statement from Withdoll
This is from our latest conversation with their rep:
We apologize for the delay and regret any inconvenience it may have caused.
We are trying for fast shipping, sadly, This is not an easy.
Production of the Elf Hunter Emma is 80%~90% complete.
And We are waiting for the clothings and wigs.
If the clothings and wigs are arrived in time,
The deliveries of the elf hunter Emma and Ruby will complete In a week or two.
Production of the the Macaron Fairies is 100% complete.
We ordered new package for 16cm, and They will be arrived this week.
And we are waiting the clothing. They will be arrived soon.
So, the deliveries of the Macaron Fairies will also complete In a week or two.
We produce head, body and option parts ourselves.
We are working night and day to finish the orders on time.
But clothing, wig, make-up and painting, these are outsourced.
We push the companies all the time. They too often say ‘Next week’.
Then we have to say same word, to our customer.
This process is repeated. It is horrible.
Our employee works 40 hours a week.
But two bosses works seven days a week.
They works 70 hours a week.
They are casting and assembling part.
(One of them is my husband.
I am a photographer. And i am managing a website from this year.
I am not paid for this job for the past few years.
That is unfortunate. But i am proud of my company.)
One of the causes of the delay is that we produce other companies’s dolls.
We have to do side business beacuse of lower sales of our dolls.
If our dolls will sell more than now, then many problem will be solved.
We hope the customer understand that we try our best to keep our company.
Thank you for being so concerned.
We try to be better than is possible.
We sincerely ask you to be understanding about shipping times. It’s not always up to Withdoll that some orders get delayed. They are a small company and they are working very hard and doing their best to meet their customers’ expectations.